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Shred Sisters

Specialized in mountain biking skill development for women

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Home > Cancellation Policy & Covid Procedure

Cancellation Policy & Covid Procedure

Covid19  Cancellation policy

If you are have tested positive of Covid or waiting for result we will provide a credit for the full amount you register for. Please note that within 14 days it is almost impossible for us to find someone to take over your spot. We greatly appreciate being notified as soon as you feel you will not be able to attend due to your symptoms.

Our #1 priority is to ensure none of our students are at risk and we will be flexible with this policy.

Remember we are a small business and all your help is appreciated in these situations so we can continue to offer our amazing programs.

In the event we have to cancel, a credit will be provided to another program or a replacement lesson will be provided.

Covid Procedure are sent out with the information package a week prior to start of the program, as our procedures are constantly evolving with the situation. If you would like to see our current precautions please do not hesitate to email us.

Standard Cancellation Policy

Cancellation Policy – Private Lessons

In the event that you require cancellation of your private lesson, 48 hours of notice is asked prior to the class at no cost. Another time will be schedule at the convenience of both parties. At less then 48 hours notice the lesson will not be rescheduled. Pre-payment for private lessons is good for two years from the purchase date.

Cancellation Policy – Programs

Written cancellation 10 days or more prior to the program will receive a full refund minus an administration fee of $50. Cancellation in writing less than 10 days prior to the program start date will not be refunded or credited.

In the event of mutual cancellation, a credit will be provided to another program or a replacement lesson will be provided.

Transfer – Programs

Written requests of transfer 14 days or more prior to the program will be eligible with an administration fee of $30.

If a mistake is made while registering and you notify us within 24 hours of payment and 10 days prior to the course start date no cost will be applicable to this change.

If for medical reasons you can not attend and you notify us 14 days prior to the start of the program, you will be eligible for a free transfer or credit with a note from your doctor. The free transfer can only be used once.

Cancellation Policy – Retreats

If cancellation is received in writing over thirty days before the retreat date the balance minus the deposit amount will be refunded. Cancellation received less than thirty days before the retreat is non-refundable.

All programs, lessons, and retreats will be run rain or shine.

Gift Card & Shred Sisters Credit:

There is no expiry to gift cards or Shred Sisters’ credits. You are able to transfer to someone else if you wish at no cost. Please note that there will be no refund for any gift cards or credits provided by Shred Sisters. 

What happens if there is inclement weather or it is raining?

Course will be running shine or liquid sunshine. Always be prepared with extra clothing during inclement weather sessions. The best way to get comfortable with slippery roots is to take a course when it is raining, there is technique to be learned and this will increase your enjoyment on trails. It is rare for us to cancel a program due to any kind of weather conditions as we do know how quickly weather forecasts can change. Our coaches work hard to be up to date on the best trails for the conditions at the time of the lesson and will adjust and pivot the lessons as required for the expected weather conditions. It is your responsibility that if you aren’t comfortable with the condition to walk the terrain or stay home.

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Questions?

Phone: 403-688-1055
Email: info@shredsisters.ca

Shred Sisters
Shred Sisters
5.0
Based on 57 reviews
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Rhonda K
Rhonda K
04:43 26 Feb 21
I've now done a couple of rides with Shred Sisters and have had so much fun and learned tips and tricks to help while... biking along the way! Super helpful with questions via email before the course and really great guides on trail. I can't wait to sign up for one of their bike skills sessions!read more
Crystal Emery
Crystal Emery
00:31 22 Feb 21
I had a great morning discovering new trails with Audrey and the group. The guided ride was really fun with great views... to boot.read more
Kathryn Woodford
Kathryn Woodford
23:56 21 Feb 21
The guided fat bike ride of Canmore was great! The coach gave us a few super helpful tips on the way and ideas of... other trails to ride. Super enjoyable morning!read more
Pandamonium675
Pandamonium675
17:05 15 Jan 21
Super knowledgeable and fun instructors. The ladies know how to describe things in just the right way for me to... understand! When doing exercises, they're also really good at being encouraging while gently correcting technique.read more
Kristy McConnell
Kristy McConnell
03:10 04 Jan 21
Audrey and her ladies are so incredible! They are encouraging, confident, and believe in all of their riders. The time... they take to teach skills, give tips and tricks, and build participants up makes their courses a must for anyone wanting to shred!read more
Lisa Pearl
Lisa Pearl
23:20 25 Sep 20
I signed up for Shred Sisters beginner course with the hopes of gaining the confidence to downhill bike but I have... gotten so much more from it. Going back to basics and learning proper techniques has been incredibly beneficial for me (and my bike!) The foundation has been re-built giving me far more control. My confidence has skyrocketed I am overjoyed to take my new found skills to the trail. I would ABSOLUTELY sign up for another course through Shred Sisters. The group dynamic and overall fun atmosphere of learning with women was incredibly empowering! So happy I joined this biking community and that I was able to learn from Shred Sisters talented & knowledgeable instructors.read more
Angela Symes
Angela Symes
20:46 02 Jul 20
I cannot say enough good about this program. If you are a beginner, want to take your riding to the next level or... simply hang out with a cool crew with a 100% guarantee your skills will improve without you even knowing it, take this course. There is no need to be intimidated. This course is designed by women, for woman and every bit of it has been broken down so you get everything out of this you could possibly want. I gained more confidence in the first three hours than I gained in my first year of riding.read more
Amanda Chenuz
Amanda Chenuz
16:58 23 Jun 20
I did an intermediate weekend course with Shred Sisters in Bragg Creek and it was a great consolidation of skills that... you need for those true blue/soft black trails! I learned a couple of game changing skills and refined other techniques that I've been working on. The instruction was very clear and included tips on maintenance and safety. Also - so much fun! Laura was a very upbeat, positive instructor that gave us each individual attention. Thank you Shred Sisters!read more
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