Shred Sisters is looking for a passionate communication specialist that would like to be part of our women’s bike community and help us grow! The job is on a contract basis and remote work. We would give priority to someone who lives in one of our coaching locations.
Our vision at Shred Sisters is to create a community where women can connect, share their passion, and feel empowered to push their limits
We are looking for a communication specialist who is passionate about customer service, that is highly organized, and loves finding ways to improve systems.
Key Info
Part Time seasonal 10-30 hours/week,Â
-
- April to End June: 20-30 hours a week
- July to End July: 5-15 hours a week
- August: 5 hours a week
- September: 5 to 10 hours a week
- Duration: April until the end of September
- Hours: flexible, must be available to respond promptly and within 24 hours to emails during the week
- Wage: $23-25
- Work from home, contract basis
- Industry discounts & perks from partner brands
Responsibilities
- Serve as the primary point of contact for customer inquiries via emails
- Provide exceptional customer service by promptly addressing customer questions, concerns, and feedback about our programs.
- Responsible for communicating with our clients, coaches, and bike shops primarily by email
- Proactively identify and resolve customer issues to ensure satisfaction and retention.
- Continuously strive to improve the customer experience by suggesting process enhancements and service/systems improvements.
- Maintain accurate customer records and documentation of interactions on our google drive system
- Live out the vision, mission and values of Shred Sisters
- Creating and organizing class lists for coaches
- Sending surveys after programsÂ
- Communication with partnering bike shop for coordinating our demo program
- Gathering and organizing data on excel
- Updating content for our website with directions from our Shred Sisters TeamÂ
- Keeping our availability list up to date
Qualifications, Skills and Abilities
- Previous experience in customer service, preferably in a fast-paced environment
- Strong communication skills with the ability to empathize and effectively convey information.
- Detail-oriented and highly organized
- Know how to prioritize and organize their work flow
- Have excellent verbal and written English communication skillsÂ
- Ability to multitask and prioritize tasks in a dynamic work environment.
- Positive attitude, enthusiasm for helping others, and a genuine passion for providing exceptional customer experiences.
- Great time management skills
- Self-directed, strong problem-solving skills, and ability to create effective systems
- With the direction from our Shred Sisters Team, Website editing experience (WordPress) or have the ability to quickly learn WordPress specific programming and building
- Proficient working with Excel, Google Drive and Gmail
Optional Attributes
- Previous experience in the sport industryÂ
- Past Student of Shred Sisters
- Knowledge & mountain biking experience and/or has a passion for the women’s sport community
How to apply!
Email us your resume at info@shredsisters.ca
- Cover LetterÂ
- Resume
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.