One week prior the course you will receive an email with all this information, if you register last minute, you will receive an email within 36 hours of registration.

Each course has a different cancellation policy, all details information are written at the bottom of each course. Below are the two mains one, retreats, and custom program cancellation policy will be written within the contract or on advertise page.

Cancellation Policy – Programs

*update February 9th 2026

• Cancellations submitted 14 days or more before the program start date will receive a full refund, minus an administration fee of 25% of the course cost.
• Cancellations with less than 14 days before the program start date will not be refunded or credited.
• Medical reasons: Notify us ≥14 days prior with a doctor’s or physio note to get one free transfer or credit (credit is good for 1 year, cannot be refunded or transferred to someone else).

Transfer – Programs

• If you request a transfer 21+ days before the program start date and do it yourself through the registration software, there is no administration fee.

• If we process the transfer on your behalf, a 10% administration fee applies.

• Mistakes during registration: Free transfer within 48 hours of payment.

Cancellation for Private:

• ≥72 hours notice: Reschedule at no cost.

• <72 hours: Lesson cannot be rescheduled.

• Pre-paid lessons valid for 2 years.

Cancellation for Retreat:

• If cancellation is received in writing over thirty days before the retreat date the balance minus the deposit amount will be refunded. Cancellation received less than thirty days before the retreat is non-refundable.
• All programs, lessons, and retreats will be run rain or shine.

Gift Card :

• No expiry.

• Can be transferred at no cost.

• Non-refundable.

We aim to avoid cancellations. However:

• • 4+ participants: Class goes ahead as planned.

  • ≤3 participants: Program may be shortened or modified in length, but instruction quality remains the same, and cost does not change.

• Classes run rain or shine. Dress in layers and bring extra clothing.

• Wet trails are a great opportunity to learn techniques like riding slippery roots.

• Coaches adjust lessons based on trail and weather conditions to keep everyone safe.

• Only ride what you’re comfortable with; walking sections is always an option.

• If we ever need to cancel a weekly class, we’ll do our best to offer alternate dates. If you cannot attend the make-up session, we are unable to provide partial refunds or credits, as cancellations due to weather are beyond our control.

• We maintain a 6:1 student-to-instructor ratio, so makeup classes are not offered.

• Consider joining a different program to attend all sessions.

• E-bikes are welcome in all programs.

• Our classes are a blend of e-bike and acoustic (regular) riders. E-bikers should be aware that we’ll ride at a slower pace uphill to accommodate non-motorized riders.

• You should still be comfortable handling your e-bike in group settings and on varied terrain.

• New to e-biking? Consider a private lesson first or our Intro to E-biking course.

Before We Ride

• Bike Inspection There lot of bits and pieces to bicycles. Your bike must be inspected by a professional bike mechanic, in the spring, mid-season, and after any symptom arises or crash occurs.
• Helmets are a must. Make sure you check your helmet for cracks and damage, ensuring it is properly fitted before each ride.
• Test your brakes. Engage the brake levers to ensure they snap back into position after letting go. Test out your lever-reach (how far you need to squeeze your brakes before then engage with the brake pads), and adjust if needed. Double check you have sufficient brake pads for the entire length of the ride.
• Wheels and tires. Make sure the tires are inflated according to the specifications on the side wall of each tire. Check for cuts, tears, or rips. Spin the wheel to ensure there is no contact with the brake pads and no wobble.
• Full bike check. Carefully inspect your bicycle before each ride for cracks and damaged areas, test the headset is secure and investigate any rattling or odd noises as it could be signs of loose parts.
• Proper Gear. Helmet, gloves, and appropriate shoes are the obvious ones, some mountain bikers wear protective knee and elbow pads to help prevent traumatic injuries in the event of a fall. Be prepared for changing weather conditions and always carry the necessary supplies in case of a fall. Take note that all of our instructors have a first aid kits with them and have first aid training.
• Secure the wheels. Double check that your wheels are properly fitted and tightened to your frame and fork. Most mountain bikes have quick release levers, which are located at the hub (center of the wheel) that allow for easy removal or adjustment of the wheel without using a tool. These should be securely tightened.
• Keep hydrated. Make sure you drink plenty of water prior to and during your ride. Always ensure you have a bit of food with you to maintain energy levels.
• Spares and Repairs. Ensure you have repair equipment and a spare tire with you for any mechanical problems along the way.
• Warm-Up And Stretch. As with any other form of exercise you should always do some form of pre-exercise warm-up and stretching. Warming up and stretching properly ensures that the body is ready to exercise by gradually increasing your heart rate and stretching the muscles. If you simply start intense exercise from ‘cold’ then you run a serious risk of muscle injury.

When We Ride

• Be aware of your surroundings. Watch for other trail users and yield appropriately. Try to anticipate other trail users as you ride around corners. Do your best to warn other trail users with a friendly greeting or/and call out “on your left!” before you pass.
• Ride to your ability. Be in control at all times, keeping your speed at a level that will allow full control. If you don’t feel comfortable or confident on a section of trail, hop off and walk your bike when the trail becomes too steep and/or technical. 
• Apply brakes gradually. Similar to a dimmer switch, apply a little bit of pressure at a time. Once the brakes are applied maintain a consistent power to keep the braking smooth and in control to avoid skidding or going over your handlebar.
• Continuously scan the trails. Make sure you know what’s coming up but always look to where you want to go, not to what is directly ahead of you on the trail.

Student Benefits

Great companies reach out to us to offer you some exciting discounts on their products! To receive for the discount you will need to show your receipt from your Shred Sisters bike course.

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• The Bike Shop is offering 15% off on clothing, parts and accessories. Garmin and Mammoth bike racks are excluded.
• To get the discount code please email us!
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Interested to offer our students & coaches a discounted for been feature on our website? Contact us we would love to work with you grow your brand!