One week prior the course you will receive an email with all this information, if you register last minute, you will receive an email within 36 hours of registration.

Each course has different cancellation policy, all details information are written at the bottom of each course. Below are the two mains one, retreats, festival and custom program cancellation policy will be written within the contract or on advertise page.

Cancellation Policy – Programs

Written cancellation 10 days or more prior to the program will receive a full refund minus an administration fee of $50. Cancellation in writing less than 10 days prior to the program start date will not be refunded or credited.

In the event of mutual cancellation, a credit will be provided to another program or a replacement lesson will be provided.

Transfer – Programs

Written requests of transfer 14 days or more prior to the program will be eligible with an administration fee of $30.

If a mistake is made while registering and you notify us within 24 hours of payment and 10 days prior to the course start date no cost will be applicable to this change.

If for medical reasons you can not attend and you notify us 14 days prior to the start of the program, you will be eligible for a free transfer or credit with a note from your doctor. The free transfer can only be used once.

Cancellation for Private:

In the event that you require cancellation of your private lesson, 72 hours of notice is asked prior to the class at no cost. Another time will be schedule at the convenience of both parties. At less then 72 hours notice the lesson will not be rescheduled. Pre-payment for private lessons is good for two years from the purchase date.

Cancellation for Retreat:

If cancellation is received in writing over thirty days before the retreat date the balance minus the deposit amount will be refunded. Cancellation received less than thirty days before the retreat is non-refundable.

All programs, lessons, and retreats will be run rain or shine.

Gift Card & Shred Sisters Credit:

There is no expiry to gift cards or Shred Sisters’ credits. You are able to transfer to someone else if you wish at no cost. Please note that there will be no refund for any gift cards or credits provided by Shred Sisters.

Covid19 Cancellation policy

If you are have tested positive of Covid we will provide a credit for the full amount you register for. This policy only apply for a program that hasn’t startedPlease note that within 14 days it is almost impossible for us to find someone to take over your spot. We greatly appreciate being notified as soon as you feel you will not be able to attend due to your symptoms.

Our #1 priority is to ensure none of our students are at risk and we will be flexible with this policy.

Remember we are a small business and all your help is appreciated in these situations so we can continue to offer our amazing programs.

In the event we have to cancel, a credit will be provided to another program or a replacement lesson will be provided.

Covid Procedure are sent out with the information package a week prior to start of the program, as our procedures are constantly evolving with the situation. If you would like to see our current precautions please do not hesitate to email us.

As a rule we do our best to avoid cancelling any program or clinic offered however we do sometimes need to utilize this option if we encounter very low registration to a specific class. If we have a total of 4 participants registered the class goes ahead with no modifications. In the case we have 3 or less we prefer to modify the program where possible by shortening the class length or amount of days of instruction. As fewer participants allows us to provide a comprehensive program in a shorter period of time, there is no change to the instruction delivered or material covered and thus no change to the cost of the program.

Course will be running shine or liquid sunshine. Always be prepared with extra clothing during inclement weather sessions. The best way to get comfortable with slippery roots is to take a course when it is raining, there is technique to be learned and this will increase your enjoyment on trails. It is rare for us to cancel a program due to any kind of weather conditions as we do know how quickly weather forecasts can change. Our coaches work hard to be up to date on the best trails for the conditions at the time of the lesson and will adjust and pivot the lessons as required for the expected weather conditions. It is your responsibility that if you aren’t comfortable with the condition to walk the terrain or stay home.

Before We Ride

• Bike Inspection There lot of bits and pieces to bicycles. Your bike must be inspected by a professional bike mechanic, in the spring, mid-season, and after any symptom arises or crash occurs.
• Helmets are a must. Make sure you check your helmet for cracks and damage, ensuring it is properly fitted before each ride.
• Test your brakes. Engage the brake levers to ensure they snap back into position after letting go. Test out your lever-reach (how far you need to squeeze your brakes before then engage with the brake pads), and adjust if needed. Double check you have sufficient brake pads for the entire length of the ride.
• Wheels and tires. Make sure the tires are inflated according to the specifications on the side wall of each tire. Check for cuts, tears, or rips. Spin the wheel to ensure there is no contact with the brake pads and no wobble.
• Full bike check. Carefully inspect your bicycle before each ride for cracks and damaged areas, test the headset is secure and investigate any rattling or odd noises as it could be signs of loose parts.
• Proper Gear. Helmet, gloves, and appropriate shoes are the obvious ones, some mountain bikers wear protective knee and elbow pads to help prevent traumatic injuries in the event of a fall. Be prepared for changing weather conditions and always carry the necessary supplies in case of a fall. Take note that all of our instructors have a first aid kits with them and have first aid training.
• Secure the wheels. Double check that your wheels are properly fitted and tightened to your frame and fork. Most mountain bikes have quick release levers, which are located at the hub (center of the wheel) that allow for easy removal or adjustment of the wheel without using a tool. These should be securely tightened.
• Keep hydrated. Make sure you drink plenty of water prior to and during your ride. Always ensure you have a bit of food with you to maintain energy levels.
• Spares and Repairs. Ensure you have repair equipment and a spare tire with you for any mechanical problems along the way.
• Warm-Up And Stretch. As with any other form of exercise you should always do some form of pre-exercise warm-up and stretching. Warming up and stretching properly ensures that the body is ready to exercise by gradually increasing your heart rate and stretching the muscles. If you simply start intense exercise from ‘cold’ then you run a serious risk of muscle injury.

When We Ride

• Be aware of your surroundings. Watch for other trail users and yield appropriately. Try to anticipate other trail users as you ride around corners. Do your best to warn other trail users with a friendly greeting or/and call out “on your left!” before you pass.
• Ride to your ability. Be in control at all times, keeping your speed at a level that will allow full control. If you don’t feel comfortable or confident on a section of trail, hop off and walk your bike when the trail becomes too steep and/or technical. 
• Apply brakes gradually. Similar to a dimmer switch, apply a little bit of pressure at a time. Once the brakes are applied maintain a consistent power to keep the braking smooth and in control to avoid skidding or going over your handlebar.
• Continuously scan the trails. Make sure you know what’s coming up but always look to where you want to go, not to what is directly ahead of you on the trail.

There is no expiry to gift cards or Shred Sisters’ credits. You are able to transfer to someone else if you wish at no cost. Please note that there will be no refund for any gift cards or credits provided by Shred Sisters. 

Student Benefits

Great companies reach out to us to offer you some exciting discounts on their products! To receive for the discount you will need to show your receipt from your Shred Sisters bike course.

Get a one-time 15% discount on tune-up packages/general labourer services can be scheduled for Canmore, Banff, or Calgary. 

*Discount does not apply to parts

Interested to offer our students & coaches a discounted for been feature on our website? Contact us we would love to work with you grow your brand!